The Solace Moment Trust Promise
Trust isn't a feature. It's our foundation.
Every day, families entrust Solace Moment with something that cannot be replaced. A father's laugh. A mother's advice. A grandparent's stories. A child's first memories. These are more than files stored in the cloud. They are pieces of someone's life. That responsibility is not something we take lightly.
Everything we build—every feature, every decision, every policy, and every line of code—is guided by one simple belief:
People should always come before technology.
The following principles are more than company values. They are promises. They define how we will build Solace Moment, how we will serve our customers, and how we will earn the trust of every family who chooses us.
1. Your Legacy Belongs to You
Your stories, photographs, voice recordings, videos, and memories belong to you and your family. Not to Solace Moment. Not to the organization sponsoring your participation.
- Organizations create the opportunity for Legacy Programming™.
- Families own the legacy. Always.
Our role is not to own your memories. Our role is to help preserve them.
2. Families Come Before Business
We believe memories should never disappear simply because a subscription changes.
- If an organization ends its participation…
- If a resident moves…
- If circumstances change…
Your family's legacy should remain protected. Business models should never stand in the way of preserving what matters most.
3. Privacy Comes Before Promotion
Every memory begins as private. Nothing is publicly searchable. Nothing is shared without your permission. Your stories exist for the people you choose—not for the internet.
4. You Decide Who Receives Your Legacy
- You decide who has access.
- You decide when they receive it.
- You decide what remains private.
- You decide what becomes part of your family's history.
Only the people you authorize can access your legacy. That control always remains yours.
5. Technology Should Support Human Connection
Artificial Intelligence is a tool. It is not the storyteller. AI may help organize memories, transcribe recordings, suggest thoughtful prompts, or assist with preserving stories.
But technology will never replace the conversations between grandparents and grandchildren. It will never replace love. It will never replace human connection.
Our technology exists to serve people—not the other way around.
6. Every Life Has Equal Value
Every person has a story worth preserving. Not because they were famous. Not because they were wealthy. Not because they changed the world. Because someone loved them.
The ordinary moments often become the extraordinary memories. Every voice deserves to be remembered.
7. Simplicity Creates Participation
The best technology disappears into the background. We believe preserving a legacy should be simple enough that anyone can do it.
If technology becomes the obstacle, we've missed the point. Our goal is to make recording memories feel natural, comfortable, and accessible for every generation.
8. We Will Never Sell Your Memories
Your family's stories are not our product.
- We will never sell your photographs.
- We will never sell your videos.
- We will never sell your voice recordings.
- We will never monetize your family's memories through advertising.
They belong to you. Always.
9. Trust Will Always Come Before Growth
Every company eventually faces difficult decisions. When those moments come, we will choose the decision that protects the trust families have placed in us.
Trust takes years to earn. It can be lost in a moment. We intend to protect it every day.
10. We Will Never Forget Why We Started
Solace Moment was never created simply to build software. It was created because we experienced loss.
Like so many families, we discovered that while photographs preserve faces, voices preserve people. We know what it feels like to wish you could hear someone one more time. That feeling inspired this company.
Every feature we build, every improvement we make, every partnership we create, must honor that reason.
Our Promise
These principles are not marketing statements. They are the standards by which we will make decisions, build our technology, protect your privacy, and earn your trust.
Every day. With every family. With every story.
Because preserving a legacy is more than storing memories. It is protecting the people behind them.
Photos capture faces. Voices preserve people.