AI Transparency Statement
Artificial Intelligence Should Help Preserve Your Story—Never Become Your Story.
At Solace Moment, we believe technology should strengthen human connection—not replace it. Artificial Intelligence is one of many tools integrated throughout our platform to make preserving a legacy easier, more meaningful, and more accessible. It helps organize memories. It helps reduce busy work. It helps families preserve stories that might otherwise be forgotten. But AI should never become the focus. People should.
How We May Use AI
Artificial Intelligence is thoughtfully integrated throughout Solace Moment to assist with preserving and organizing memories.
- Transcribing voice recordings into searchable text.
- Creating summaries of longer conversations.
- Suggesting thoughtful conversation topics.
- Helping family members who aren't sure what questions to ask.
- Organizing memories into meaningful collections.
- Improving accessibility for hearing-impaired family members.
- Assisting with search within your own legacy.
- Supporting administrators with reports and participation insights.
AI exists to make preserving a legacy easier. It does not replace the conversations that matter most.
AI Supports People—It Does Not Replace Them
Legacy Programming™ is built around human connection.
- The laughter.
- The stories.
- The emotions.
- The pauses between words.
No artificial intelligence can replace sitting beside someone and asking them about the life they've lived. Our technology simply helps preserve those moments.
The people create the memories. AI helps organize them.
Your Personal Content Is Never Used to Train AI
This is one of the most important commitments we make. Your private stories belong to your family.
Solace Moment will never use your personal legacy content—including your voice recordings, videos, photographs, documents, journal entries, or Private Vault content—to train artificial intelligence models.
- Not today.
- Not in the future.
Your family's memories are exactly that: your family's memories. They are not training data. They are not products. They are not commodities.
Private Vault Means Private
Content stored inside your Private Vault remains private. Artificial Intelligence may assist you within your own account by providing optional tools such as transcription, organization, or summaries that you choose to use.
However:
- Your Private Vault content is never used to improve public AI models.
- Your Private Vault content is never shared with other customers.
- Your Private Vault content is never sold.
- Your Private Vault content remains accessible only to you and the people you authorize.
Transparency Matters
Whenever Artificial Intelligence assists within Solace Moment, our goal is to make that assistance clear and understandable.
We believe families deserve to know when technology is helping. We also believe technology should never make important decisions on your behalf.
You remain in control. Always.
AI Is Optional Where It Matters
Many AI-powered features within Solace Moment are designed to assist—not require. You choose how you use AI.
Whether that's:
- Generating a transcript.
- Organizing memories.
- Receiving conversation suggestions.
- Creating summaries.
Our platform is designed to support your preferences, not replace them.
Responsible Innovation
Artificial Intelligence continues to evolve. So will Solace Moment.
As new technologies become available, we will evaluate them through one simple question:
Does this help families preserve meaningful memories while protecting their privacy?
If the answer is no... we won't build it. Innovation should never come at the expense of trust.
Our Commitment
Artificial Intelligence is woven throughout Solace Moment because it can make preserving memories easier, more accessible, and more meaningful.
But no matter how advanced technology becomes, the voice belongs to the person, the story belongs to the family, and the legacy belongs to those who lived it.
AI simply helps preserve what matters most. We don't build AI to replace people. We build AI to help people remember each other.